You are rightly proud and protective of your customer relationships and you need partners who support you at every turn.  Com-Com help resellers by providing extra revenue-generating services applicable to most customers.  We maintain most leading UNIX and Windows servers and can provide operating system support and systems administration.  If your customer are considering virtualization then, as VMware partners, we can assist.  All our services are designed to be of high-quality, good value and are provided for as long as the customer requires - well beyond manufacturers official 'end-of-life'.

Tell us what services your customer needs.  Call us on 0845 643 1180 or email your requirements to sales@com-com.co.uk or fill in the form.

There are so many ways in which we can help resellers and their customers. Here are a few scenarios:

Reducing costs whilst boosting margins.  Everyone's under pressure to reduce costs these days.  Com-Com's prices are typically 30-40% below manufacturer pricing for an equivalent service.

Keeping systems running.  The manufacturer has dropped support for your customer's server but the customer is not ready to replace the system - what can you do?  Com-Com will extend the life of the system by supporting it for as long as required.

You offer maintenance but.... no one can support everything.  If your customers have equipment that you can't support then subcontract the work to us.

Unexpected price rises.  Some manufacturers increase charges dramatically after the post-warranty period to encourage migration but the customer is again not ready to replace the system.  Com-Com offer very substantial savings on post-warranty pricing.  See the list below for a sample of the range of equipment that we currently support.  Any hardware is considered on a case-by-case basis.

Flexibility.  Manufacturers typically sell long support packs and extensions.  This results in a lot of waste as systems have support even though they are no longer in use and if customers have numerous servers then they are forever having to administer these service pack extensions.  Com-Com smooth all this out with flexible contracts that allow customers to add or remove equipment as required and have simple billing.

Outsourced support.  Do your customers lack the necessary skills in-house to administer their systems or they need extra backup in the event of sickness of holidays?  Com-Com offer a very cost-effective service giving them the operating system support (Windows, AIX, Solaris, HP/UX, VMware etc.) they need.

"We moved the hardware maintenance of more than 40 sites to Com-Com because of the quality of service (great parts availability and a dedicated team really looking after our customers), their clear policy to support equipment for the entire life of the product (i.e. beyond the end of life from the manufacturer) and better pricing."

Tom Dixon
Technical Director
Sanderson

"Our initial decision to move from Bull to Com-Com (with all other factors apparently being the same) was based on price.....It was a simple commercial decision whereby using Com-Com made us more money. The level and continuity of service we have received has been an added bonus." Trina Anderson Financial Controller Red Sky IT (formerly Ramesys)

Platform	Maintenance	Parts / licensing	Software support
HP Proliant
HP9000
Dell
IBM xSeries
IBM pSeries / AIX
IBM iSeries
Sun / Solaris
Bull Express and Escala
EMC storage
Cisco
Brocade
Fujitsu Primepower / Primergy
3Com
Overland
Xyratex
VMware virtualization
24 x 7 x 365 4hr response + 4 hr Fix Dedicated engineers Remote Monitoring	Monday to Friday Cover 7am to 7pm Ex. Bank Hols 4hr response	Monday to Friday Cover 9am to 5pm Ex. Bank Hols 4hr response	Monday to Friday Cover 9am to 5pm Ex. Bank Hols 8hr response
ADD ONS	ADD ONS	ADD ONS	ADD ONS
Software Support DR Cover	Software Support + Fix time Extended Hours Weekend Cover Bank Hols Cover Remote Monitoring DR Cover	Software Support + Fix time Extended Hours Weekend Cover Bank Hols Cover DR Cover	Software Support Extended Hours Weekend Cover Bank Hols Cover DR Cover

Server virtualization offers customers the opportunity to consolidate their sprawling server estate on to a much reduced number of servers, probably connected to a storage device.  This reduces the cost of equipment acquisition, power and cooling.  There are also many benefits in terms of system reliability and resilience.

For these reasons, many customers are seriously considering virtualizing their servers, but what does this mean for you?  If you do nothing then many of them will drift away to those who can help them.  Com-Com offer you a way to share in this market.  You can still sell them the hardware they require while Com-Com will offer you discounted rates on the licensing and implementation services that will be needed.  

A typical sales cycle will involve a meeting to sell the concept to the customer followed by a paid-for capacity plan (this involves installing monitoring software to collect data on system usage). The capacity plan provides good information on what hardware is required to replace the existing systems and to identify systems that cannot be virtualized.  A quotation can then be provided for the hardware and services.  Com-Com will assist you in all stages of the sale.

Call us on 0845 643 1180 or email your requirements to sales@com-com.co.uk or fill in the form

Computer Computer Ltd, 2 Constable Crescent, London N15 4QZ, UK - Telephone 0845 643 1180 (International +44 845 643 1180) - sales@com-com.co.uk